Patients Guidance

  • Practice-based Memory Clinic

    A mental health trust and GP practice have joined together to provide dementia assessment and a review service at the surgery – with great feedback from patients and professionals.

  • Larwood and Bawtry Primary Care Home

    Larwood and Bawtry Primary Care Home covers several villages, some of which have high levels of deprivation and disease. Two practices wanted to rebuild the primary care team to care for their local populations and work in partnerships with other organisations to ensure services improved and remained sustainable despite an increasing workload.

  • Patient Empowerment

    A patient has recounted a positive experience they had with self-care at a practice.
    The patient had access to all of their GP records online. This gave the person a great deal of confidence as, wherever they travelled, all the medical information needed was available.

  • Self care

    Nobody likes to be ill, but it happens. When it does – and self care isn’t an option – patients want to visit a surgery with a friendly and efficient primary care team in pleasant surroundings.

  • Remote access to records

    A surgery has implemented mobile technology to help care for housebound patients.

  • Technology practice

    Haughton Thornley Medical Centres in Hyde has done much to make the most of technology to help support the high quality patient care they seek to provide.

  • Technology and triage service

    Read a case study from a surgery that has implemented a telephone and triage service for patients who wish to discuss a routine or urgent issue.

  • Audit Nurse Role
  • Organisational Development

    The NHS Leadership Academy has developed a list of case studies on organisational development.

  • Physio 'first contact' service

    GP practices may be able to provide patients with direct access to a physiotherapist, rather than with a GP, from next year.

  • Increase online appointment booking

    Find out how one practice is increasing the number of appointments patients book online using the Plan, Do, Study, Act cycle with this video diary.