Friends and Family test
The Friends and Family Test (FFT) is a feedback tool that supports the principle that people who use NHS services should have the opportunity to provide feedback on their experience.
It asks people if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience.
Launched in April 2013, the FFT question has been asked in all NHS inpatient and A&E departments across England and from 1 December 2014, the FFT will also be available in GP practices.
Joint BMA, NHS England, NHS Employers guidance on data submission for the Friends & Family Test (FFT) has now been published and can be accessed here.
This accompanies the GPC’s more general FFT guidance published on the BMA website here.
There are some mandatory requirements in the Friends and Family Test.
The collected data should be submitted via the Calculating Quality Reporting System.
Practice should submit:
For further guidance and resources on the Friends and Family Test, visit the FFT section on the BMA website here.